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Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues

ResolveHQ is a self-hostable helpdesk built entirely on Cloudflare's serverless stack, targeting small teams seeking an alternative to SaaS solutions. It leverages Workers, D1, R2, and Queues for a robust, scalable, and potentially free-tier-compatible backend. This 'Show HN' appeals to the community's interest in modern infrastructure, self-hosting, and innovative use of platform services.

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#7
Highest Rank
6h
on Front Page
First Seen
Sep 11, 10:00 PM
Last Seen
Sep 12, 3:00 AM
Rank Over Time
12779811

The Lowdown

ResolveHQ is an open-source, self-hostable helpdesk designed for small support teams, leveraging a fully Cloudflare-native architecture. Built on Cloudflare Workers, D1, R2, and Queues, it provides a comprehensive shared inbox solution with a focus on efficiency and data control.

  • Core Functionality: Offers a shared inbox with tenant-isolated customers, tickets, assignments, status, priority, tags, and full-text search capabilities.
  • User Management: Supports owner, admin, and agent roles, with workspace switching across organizations.
  • Email Handling: Correctly threads emails per RFC 5322, resists spoofing, receives mail via Cloudflare Email Routing, and sends through Resend with delivery status and retries.
  • Attachments & Data: Allows secure file attachments via Cloudflare R2, exports customer data as JSON, and offers durable data erasure with queued mail cancellation.
  • Productivity Tools: Features include saved replies, internal notes, opt-in AI-drafted responses, a responsive three-pane inbox, and light/dark mode support.
  • Support & Automation: Includes a public help center, reporting on volume and response speed, CSV export, and rule-based automations.
  • Technical Stack: Runs as a single Cloudflare Worker, using Hono for its REST API and React app, D1 for databases, R2 for storage, and Queues for mail jobs.
  • Cost-Effective Deployment: Can operate on Cloudflare’s Free plan for small deployments, provided usage stays within current limits, though some features might require paid tiers.
  • Deployment: Easy deployment via a 'Deploy to Cloudflare' button, requiring a Cloudflare account, a domain on Cloudflare, and optionally a Resend account.

By offering a feature-rich, self-hostable helpdesk built on a modern serverless stack, ResolveHQ presents an intriguing option for small teams looking to maintain control over their data and infrastructure while benefiting from Cloudflare's performance and cost-effectiveness.